FAQ
What does Averluneo offer?
Our range covers practical home cleaning, kitchen organization, laundry, travel and outdoor products. Check each listing for the specific intended use.
What currency are prices in?
The store currency is USD. Check the final currency and total at checkout before confirming payment.
How much is shipping?
For eligible destinations, Fast shipping costs USD 5.99 for an order subtotal from USD 0 to USD 44.99. Free shipping applies from USD 45, with no upper limit. The available destination and rate must be confirmed at checkout. The rate name does not promise a delivery date.
Will an item fit my home or vehicle?
Do not assume universal compatibility. Review the stated measurements and installation requirements, and email service@Averluneo.com if you need information before ordering.
How do I request a return?
Read our Return Policy and contact service@Averluneo.com before sending an item back.
How do I stop marketing emails?
Use the unsubscribe link in a marketing email or contact us. For other privacy requests, see Your Privacy Choices.
When should my order arrive?
Processing normally takes 1-3 business days after payment confirmation, followed by an estimated 7-12 business days in transit after dispatch. These are separate periods; delivery estimates are not guarantees.
What is the return and refund window?
Request an eligible return within 30 calendar days after delivery. After the return is received and inspected, approved refunds are issued to the original payment method within 5-10 business days. Your payment provider may take longer to post the credit.
When can I contact customer support?
Monday to Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8). Email service@Averluneo.com with your question and any relevant order details.
Are import charges included in free shipping?
Free shipping covers the store's shipping charge only. Destination customs duties, import taxes or handling fees may still apply and are payable by the customer unless checkout states otherwise. See our Shipping Policy.