Contact Us
For product questions, order assistance, delivery concerns, returns or privacy requests, email service@Averluneo.com.
Help us find your order
Include your order number and the email address used at checkout. For a damaged, incorrect or incomplete delivery, describe the issue and attach relevant photographs if you can do so safely.
Before you send a message
Do not email payment-card numbers, card security codes, account passwords or identity documents unless a specific, necessary verification process has been explained to you. We do not need your account password to discuss an order.
Returns and order changes
Contact us before sending an item back. Consult our Return Policy for the applicable process. If you need to change an order, contact us promptly; a change may not be possible once fulfillment has begun.
Customer service hours
Monday to Friday, 9:00 AM-6:00 PM China Standard Time (UTC+8).
Email service@Averluneo.com for product questions, order assistance, delivery concerns and returns. Messages received outside these hours are reviewed during service hours. Please include your order number and the email used at checkout for an existing order.
Business information
Averluneo.com is operated by Linyi Juxin Changxiang Trading Co., Ltd., the seller for purchases from this store.
Company name: Linyi Juxin Changxiang Trading Co., Ltd.
Business and return address:
Unit 109, Commercial Area A, Shidanli Shui'an Garden, Zhengda Street, Linshu Subdistrict, Linshu County, Linyi, Shandong, China
Please contact service@Averluneo.com before returning an item to confirm eligibility and obtain return instructions. Include your order number with the return.